Payment and Shipping

Accepted Payment Methods

We accept the following payment methods:

  • PayPal—acceptable for payments in EUR only.
  • Cash on Delivery—valid for deliveries in Bulgaria only.
  • Bank transfer in EUR and BGN is available on demand, please contact us.

PayPal

When you pay with PayPal we will ship your order to your shipping address specified in the PayPal details. Please ensure that the shipping address specified in your PayPal details is correct.

For courier shipments you will also have to specify a contact phone number in your shipping details.

You can pay via PayPal using your credit/debit card without registering a PayPal account.

Payments with PayPal are accepted only in EUR so please switch the site currency in EUR from the switch in the bottom right corner.

Shipping Terms

All shipping prices include shipping and handling costs.

We are using industry standard packaging. These packages are from eco-friendly materials. We kindly ask you to recycle them when disposing.

Unless otherwise mentioned on the product page or in the online store, we will dispatch your order on the next day following the payment, the latest.

BULGARIA

Your order will be delivered by the courier company Speedy. You will receive confirmation with the shipment number on the phone number and/or email address you provided at the time of ordering.

Delivery Prices:

  • Delivery to a Speedy office: 4.00 BGN
  • Delivery to your address: 6.00 BGN

Free delivery:

  • All orders above 78 BGN (39.90 EUR) qualify for a free delivery to a given Speedy office.
  • All orders above 99.75 BGN (51 EUR) qualify for a free delivery to the address specified by you.

The price of the delivery will be added to your order price and this is the final price you have to pay for your order.

Let us know your preferred Speedy office in the order notes. A list of their offices is available here: https://www.speedy.bg/en/speedy-offices

If you’d like to pay or receive your order in another way, please contact us.

EUROPEAN UNION

SHIPPING METHODS

We offer the following shipping methods to the EU countries. You can choose your preferred shipping method at the time of submitting your order. Exclusions apply.

  • Airmail*—Reliable airmail but not traceable and not insured. Applicable only to orders with a value up to 37.50 EUR (excluding shipping). Cannot be claimed in the unlikely case of damage or lost so use this option at your own discretion. This is the default shipping option for small items or for orders below 37.50 EUR.
  • Priority Airmail, Registered*—Expedite airmail priority shipping with a tracking code and insurance, requires signature. Recommended for items that hold particular value for you for an adidtional peace of mind.
  • Courier Economy—fully trackable and insured economy courier service delivered in a couple of days, requires signature. Comes with free shipping options.

*As of now Royal Mail and Deutsche Post does not support the online tracking for registered postal shipments in respectively United Kingdom and Germany. These packages are still traceable until they leave Bulgaria and require signature and allow damage/lost claims.

*Transit times for postal shipments may vary between 1-3 weeks (usually 5-9 business days).

SHIPPING COSTS

GREECE, ROMANIA

Courier Economy

Courier shipping service by DPD Classic, tracked and signed. Delivery in 2-3 business days (up to 5 for remote or island regions).

FLAT RATE courier shipping for unlimited items— € 4.98 incl. VAT.

FREE courier delivery for order value above 78.00 EUR.

Airmail

Guide prices for small items are: 1 х 7″—€1.99, 1 x 10″—€3.60.

CROATIA, CZECH REPUBLIC, HUNGARY, POLAND, SLOVAKIA, SLOVENIA

Courier Economy

Courier shipping service, tracked and signed. Delivery in 4-6 business days, depending on your shipping address.

FLAT RATE courier shipping for unlimited items— € 6.90 incl. VAT.

FREE courier delivery for order value above 99.00 EUR.

Airmail

Guide prices for postal service for smaller packages:

1 х 7″—€5.99 (Registered Airmail) / €2.99 (Airmail)

1 x 10″/12″ EP/LP—€7.50 (Registered Airmail) / €4.50 (Airmail)

1 x heavy/special 12″/LP—€5.50 (Airmail)

AUSTRIA, BELGIUM, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, IRELAND, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, NETHERLANDS, PORTUGAL, SPAIN, SWEDEN, UNITED KINGDOM

Airmail

1-3 х 7″/CD—€5.99 (Registered Airmail) / €2.99 (Airmail)

1 x 12″ EP/LP—€7.49 (Registered Airmail) / €4.50 (Airmail)

1 x heavy/special 12″ EP/Do LP—€8.49 (Registered Airmail) / €5.50 (Airmail)

2–3 12″ EP/LPs—€11.99 (Registered Airmail) / €7.98 (Airmail)

Courier Economy

Tracked and signed courier delivery in 4–7 business days. Depending on the destination country the delivery is fulfilled by either DHL Parcel Connect or DPD Classic. There is an additional surcharge for the delivery to some island territories* (not included in the automatic quote). Exclusions apply**. 

FLAT RATE courier shipping for unlimited items—€ 13.98 (only 9.95 for order value above 78 EUR).

FREE courier delivery for order value above 189.00 EUR.

*Delivery surcharge for shipping to the Balearic islands—3.60 EUR.

*Delivery surcharge for shipping to the Azores and Madeira—20.00 EUR. 

**DENMARK—excludes Greenland and Faroe Islands

**FRANCE—excludes Overseas Territories

**UNITED KINGDOM—excludes British Overseas Territories, Guernsey, Jersey, Isle of Man

**NETHERLANDS—excludesOverseas Territories, Bonaire, Saint Eustatius, Saba.

**SPAIN—excludesCanary Islands, Ceuta, Melilla.

Cyprus, Malta

Airmail

1-3 х 7″/CD—€5.99 (Registered) / €2.99 (Airmail)

1 x 10″/lightweight 12″ EP/LP—€7.49 (Registered) / €4.50 (Airmail)

1 x 12″ EP/Do LP—€8.49 (Registered) / 5.50 (Airmail) (heavier EP/LP or special pressing/artwork)

2–5 12″ EP/LPs—€11.99 (Registered) / €7.98 (Airmail)

5-8 12″ (Up to 2 kg): €18.90 (Registered)

EUROPE, NON-EUROPEAN UNION

All orders outside the EU are accompanied with a CN22 customs declaration and/or a pro-forma invoice indicating the actual value paid for the records (records value + shipping costs). The buyer is responsible for any customs or import taxes that may occur. The quoted price you will receive excludes the EU VAT tax because it is not applied to orders from non-EU countries.

Neighbour Countries (North Macedonia, Serbia, Turkey)

Priority Airmail, Registered

1 х 7″—€4.50

2 x 7″—€4.98 (heavier 7” or double CD, 2 x 7”)

3 x 7″, 3xCD, 1 x 10″—€5.99

1 x 10″, 12″ EP/LP—€6.99

1 x 12″ EP/Do LP—€7.98 (heavier EP/LP with special pressing/artwork)

2–4 12″ EP/LPs—€10.99 (up to 1 kg)

4-8 x 12″ EP/LPs—€15.90 (up to 2 kg)

ALBANIA, BELARUS,  BOSNIA AND HERZEGOVINA, MONACO, MONTENEGRO, GEORGIA, ICELAND, LIECHTENSTEIN, MOLDOVA, NORWAY, RUSSIA, SAN MARINO, SWITZERLAND, UKRAINE

Priority Airmail, Registered

1 х 7″—€4.98

2 x 7″—€5.75 (heavier 7” or double CD, 2 x 7”)

3 x 7″, 3xCD”, 1 x 10”—€6.49

1 x 12″ EP/LP—€7.49

1 x 12″ EP/Do LP—€8.49 (heavier EP/LP with special pressing/artwork)

2–4 12″ EP/LPs—€12.75 (up to 1 kg)

4-8 x 12″: €19.00 (up to 2 kg)

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