Payment Methods and Terms

We accept the following payment methods:

Bank Cards

We accept all major cards, namely American Express (Amex), MasterCard and VISA. Your payment is secured per all requirements for online card payments. An additional security code (3D security) will be requested at checkout.

PayPal

You can pay via PayPal by using your credit or debit card and without registering a PayPal account. We don’t receive any card details.

Payments via PayPal are only accepted in EUR so if your card is not in EUR additional exchange fees may be imposed by PayPal. To avoid this you may use the Bank Transfer or Cash on Delivery options.

Payments with PayPal are accepted only in EUR so please switch the site currency in EUR from the switch in the bottom right corner if you don’t see this payment option.


Cash on Delivery

You can pay to the courier or in the courier office with cash or card.

Applicable to the following countries and exchange rates.

  • Bulgaria (1 EUR = 1.95583 BGN)
  • Croatia (1 EUR = 7.91 HRK)
  • Czech Republic (1 EUR = 28.05 CZK)
  • Greece
  • Hungary (1 EUR = 375.69 HUF)
  • Poland (1 EUR = 4.71 PLN)
  • Romania ( 1 EUR = 5.03 RON)
  • Slovakia ( 1 EUR = 32.55 SKK)
  • Slovenia

We reserve the right to request an order confirmation by email and/or phone for this payment method. Non-confirmed orders will be cancelled.


Giropay (Germany-only)

Accepted for billing addresses in Germany.


Przelewy24 (Poland-only)

Accepted for billing addresses in Poland.


Sofort (AT, BE, DE, ES, IT, NL-only)

Accepted for billing addresses in Austria, Belgium, Germany, Italy, Spain, The Netherlands.


Bank Transfer

You will receive the bank transfer details via an order confirmation email. Payments are accepted in EUR and BGN. Please mention your order number as the payment reference.

Customers from the EUR zone countries or Paysera, Revolut or other e-money organisation may use the EUR bank account number for a very cheap fee transfer.


Shipping Methods and Terms

All shipping prices include shipping and handling costs.

We are using solid industry standard packaging. These packages are from eco-friendly materials. We kindly ask you to recycle them when disposing.

Unless otherwise mentioned on the product page or in the online store, we will dispatch your order on the next day following the payment, the latest.


BULGARIA

Your order will be delivered by the courier company Speedy. You will receive confirmation with the shipment number on the phone number and/or email address you provided at the time of ordering.

Delivery Prices:

  • Delivery to a Speedy office or delivery automat: 4.80 BGN
  • Delivery to your home or business address: 7.00 BGN

Free delivery:

  • All orders above 87 BGN (45.00 EUR) qualify for a free delivery to a given Speedy office.
  • All orders above 120.00 BGN (61 EUR) qualify for a free delivery to the address specified by you.

The price of the delivery will be added to your order price and this is the final price you have to pay for your order.

Let us know your preferred Speedy office in the order notes. A list of their offices is available here: https://www.speedy.bg/en/speedy-offices

If you’d like to pay or receive your order in another way, please contact us.


EUROPEAN UNION

SHIPPING METHODS

At the moment we only ship to the most of the EU countries via the courier service DPD so that we can ensure the quality and timely standards for delivery.

You can choose your preferred shipping method at the time of submitting your order. Exclusions apply.

DPD Classic Courier—fully trackable and insured economy courier service delivered via DPD in a couple of days, requires signature. Includes free shipping options for each country.


SHIPPING COSTS


Greece

ACS Courier

Courier shipping service by ACS Courier (a subsidiary of DPD), fully traceable, requires signature on delivery. Delivery in 1-3 business days (up to 5 for remote or island regions).

FLAT RATE courier shipping for unlimited items— € 5.40 incl. VAT.

FREE courier delivery for order value of 60.00 EUR and above.


Romania

DPD Classic

Courier shipping service by DPD Classic, fully traceable, requires signature on delivery. Delivery in 1-3 business days.

FLAT RATE courier shipping for unlimited items— € 4.80 incl. VAT.

FREE courier delivery for order value of 51.00 EUR and above.


Croatia, Czech Republic, Hungary, Poland, Slovakia, Slovenia

DPD Classic

Courier shipping service, tracked and signed. Delivery in 3-5 business days, depending on your shipping address.

FLAT RATE courier shipping for unlimited items— € 7.50 incl. VAT.

FREE courier delivery for order value of 89.00 EUR and above.


Austria, Germany

DPD Classic

Tracked and signed courier delivery in 3-5 business days.

FLAT RATE courier shipping for unlimited items—€ 12.00

FREE courier delivery for order value of 99.00 EUR and above.


Belgium, Denmark, France, Germany, Italy, Netherlands, Spain

DPD Classic

Tracked and signed courier delivery in 4–6 business days.

Delivery surcharge for some island territories*. Exclusions apply**. 

FLAT RATE courier shipping for unlimited items—€ 15.00

FREE courier delivery for order value of 110.00 EUR and above.


Estonia, Finland, Ireland, Latvia, Lithuania, Portugal, Sweden

DPD Classic

Tracked and signed courier delivery in 5-7 business days.

FLAT RATE courier shipping for unlimited items—€ 19.80

FREE courier delivery for order value of 129.00 EUR and above.


Delivery surcharge for some island territories*. Exclusions apply**. 

*Delivery surcharge for shipping to the Balearic islands—3.60 EUR.


*Delivery surcharge for shipping to the Azores and Madeira—20.00 EUR. 

**DENMARK—excludes Greenland and Faroe Islands

**FRANCE—excludes Overseas Territories

**UNITED KINGDOM—excludes British Overseas Territories, Guernsey, Jersey, Isle of Man

**NETHERLANDS—excludes Overseas Territories, Bonaire, Saint Eustatius, Saba.

**SPAIN—excludes Canary Islands, Ceuta, Melilla.


Countries Outside the European Union

All orders outside the EU are accompanied with a CN22 customs declaration and a pro-forma invoice for customs purposes indicating the actual commercial value paid for the records (records value + shipping costs).

This way your package won’t be held by the customs for additional verification. The buyer is responsible for paying any customs or import taxes (in the rare cases when) that may occur. 

SHIPPING METHODS

International Tracked and Signed Postfully traceable, requires signature on delivery.

Shipping Costs

Prices are for unlimited records. Depending on the order value/weight we may split the order in two or more packages.

NORTH MACEDONIA, SERBIA, TURKEY: € 11.85. Transit time: 4-6 business days.

SWITZERLAND, UNITED KINGDOM: € 13.50. Transit time: 6-10 business days.

JAPAN: € 16.80. Transit time: 9-15 business days.

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